Refund policy

Returns

Returns of tagged, unwound yarn in original condition will be accepted within 30 days of date of original purchase. Once received and processed, a refund for the purchase price of the cost of goods will be issued. We cannot refund shipping costs or cover the cost of shipping returns back to us. All sale items are final sale and cannot be returned.

Exchanges

Exchanges of tagged, unwound yarn in original condition will be accepted within 30 days of date of original purchase. Customers are responsible for the cost of shipping items back to us, and we will cover the shipping cost of sending a new item back. Please notify us if you would like to exchange an item at shop@kelbournewoolens.com with your order number, items you would like to exchange, and reason for exchange.