Refund policy

Returns

Returns of tagged, unwound yarn in original condition from a smoke-free environment will be accepted within 30 days of date of original purchase. Once received and processed, a refund for the purchase price of the cost of goods will be issued. We cannot refund shipping costs or cover the cost of shipping returns back to us. All sale items are final sale and cannot be returned.

Exchanges

Exchanges of tagged, unwound yarn in original condition from a smoke-free environment will be accepted within 30 days of date of original purchase. 

Please visit our Returns & Exchanges page to begin the process.

Shipping

Unless we have made an error, we cannot refund shipping costs. We are not responsible for incorrectly entered shipping addresses.