Frequently Asked Questions
I don't understand charts, can you help me?
I need some help with a pattern, please!
Great! We’d love to help you with any questions you may have. A good starting point is our Tips and Tricks here. On that page, you will find a large variety of detailed photo tutorials covering a wide variety of topics such as seaming with mattress stitch, proper blocking techniques, or how to cable without a cable needle.
If you have a specific pattern related question, don’t hesitate to get in touch via the contact form here, or email us directly at firstname.lastname@example.org
I found errata in one of your patterns. What do I do?
Although all of our patterns are carefully tech edited, test knit, and copy edited, mistakes do sometimes slip through. We are as frustrated by mistakes as you are and make every effort to update patterns as quickly as possible.
If you believe you have found an error in one of our patterns, please contact us at email@example.com, and we will do our best to remedy the situation as soon as we are able.
Known pattern errata is listed in alphabetical order here.
Will you help me change the pattern gauge/size?
Unfortunately, we cannot provide individualized support outside of the specified gauge or finished measurements in the pattern, or write out chart instructions line by line. We strongly encourage you to use the suggested yarn or yarn weight in the pattern and knit a gauge swatch in order to achieve the best result.
Please see our chart FAQ for more assistance in working from charts.
Where are your yarns made?
The short answer is: all over the world! We firmly stand behind all of the products that we develop or distribute. If we have not been able to visit the mills in person, we have worked very closely with the employees to ensure a quality product that has been made to the highest environmental and social standards possible.
Many of the BC Garn Yarns that we sell are GOTS Certified, and are milled in Italy, Turkey, and Peru, among other countries.
Lucky Tweed is made in Donegal, Ireland.
Germantown is made in North Carolina, USA
Most Navia yarns are milled in Turkey.
Do you have a storefront?
Yes! We have a warehouse store in the Mt. Airy neighborhood of Philadelphia. You can shop the full line of Kelbourne Woolens yarns as well as Navia and BC Garn in person. We are open at 231 Mt Pleasant Ave, Philadelphia, PA, 19119, M-F 11 am-4 pm. If you can’t make it during that time or don’t live in Philly, you can view our list of retailers here.
Do you sell online?
We do! We have items for sale in our online shop – enamel pins, tote bags, and notions, the lines of yarns we carry, Soak, and from time to time we offer other products that we absolutely love and cannot live without.
Where can I buy your yarns?
We sell our yarns to local yarn shops (LYS) all over the world, and distribute BC Garn in the U.S. and Navia in N. America. You can find a list of LYS that carry Kelbourne Woolens, BC Garn, and Navia yarns here.
What does GOTS Certified mean?
GOTS Certification means that our warehouse is certified by the Global Organic Textile Standard. We follow best practices for the environmental and social standards. Many of the BC Garn lines that we carry are also GOTS certified, meaning the full line of production is certified. Read more about GOTS Certification here.
How do I become a retailer?
Thanks for asking, we’d love to have you!
A great place to start is our wholesale inquiry form here. Once you fill it out and submit the form, we can send you the relevant information you need, and will put you in touch with a sales rep if there is one in your area.
Can I order from you online?
How do I access your wholesale website?
I have a login but lost my password. Help?
No problem! Fill out this easy form here.
After clicking the “reset password” button, you will receive an email with instructions as to how to change your password. You may only reset your password via this email; it does not occur on the “reset password” page.
I am a retailer but but don't see myself listed. Why not?
What are your shipping, return, and exchange policies?
Please visit our Shipping and Returns page for full details.
What are your coupon code terms and conditions?
Unless specified, sales tax, shipping & handling do not qualify for discount. Codes are not redeemable for cash or gift cards, nor are they valid toward previous purchases.
Codes may not be combined with any other coupons, discounts, offers, or promotions. Offer valid on in-stock items only. No rain checks issued. Other restrictions may apply. Cash Value 1/10¢.