Frequently Asked Questions

Yarn

Where are your yarns made?

The short answer is: all over the world! We firmly stand behind all of the products that we develop or distribute. If we have not been able to visit the mills in person, we have worked very closely with the employees to ensure a quality product that has been made to the highest environmental and social standards possible.

Many of the BC Garn Yarns that we sell are GOTS Certified, and are milled in Italy, Turkey, and Peru, among other countries.

Lucky Tweed is made in Donegal, Ireland.

Germantown is made in North Carolina, USA

Most Navia yarns are milled in Turkey.

 

Do you have a storefront?

No, as we are mainly a wholesale distributor, and, as such, are not open to the public. If you are in the Philadelphia area and want to visit a yarn shop, there are some really wonderful options!

View our list of retailers here.

Do you sell online?

We do! We have items for sale in our online shop – enamel pins, tote bags, and notions, the lines of yarns we carry, Soak, and from time to time we offer other products that we absolutely love and cannot live without.

We encourage you to visit your LYS whenever possible! Shops that carry Kelbourne Woolens products and the yarns we distribute can be found here.

Where can I buy your yarns?

We sell our yarns to local yarn shops (LYS) all over the world, and distribute BC Garn in the U.S. and Navia in N. America. You can find a list of LYS that carry Kelbourne Woolens, BC Garn, and Navia yarns here.

What does GOTS Certified mean?

GOTS Certification means that our warehouse is certified by the Global Organic Textile Standard. We follow best practices for the environmental and social standards. Many of the BC Garn lines that we carry are also GOTS certified, meaning the full line of production is certified. Read more about GOTS Certification here.

Retailer Info

How do I become a stockist?

Thanks for asking, we’d love to have you!

A great place to start is our wholesale inquiry form here. Once you fill it out and submit the form, we can send you the relevant information you need, and will put you in touch with a sales rep if there is one in your area.

Can I order from you online?

Yes! Yes you can! We have an entire wholesale website exclusively for our retailers. If you don’t yet have a login, fill out the form here and we’ll get you set up asap!

I am a retailer but but don't see myself listed. Why not?

Whoops, sorry about that! We do our best to keep the retailers page as up to date as possible, but may have found ourselves behind. Please fill out this form here to be added!

Patterns

I found errata in one of your patterns. What do I do?

Although all of our patterns are carefully tech edited, test knit, and copy edited, mistakes do sometimes slip through. We are as frustrated by mistakes as you are and make every effort to update patterns as quickly as possible.

If you believe you have found an error in one of our patterns, please contact us at info@kelbournewoolens.com, and we will do our best to remedy the situation as soon as we are able.

Known pattern errata is listed in alphabetical order here.

I need some help with a pattern, please!

Great! We’d love to help you with any questions you may have. A good starting point is our Tips and Tricks here. On that page, you will find a large variety of detailed photo tutorials covering a wide variety of topics such as seaming with mattress stitch, proper blocking techniques, or how to cable without a cable needle.

If you have a specific pattern related question, don’t hesitate to get in touch via the contact form here, or email us directly at info@kelbournewoolens.com